11/30/2026 - Partner Success Representative - WFH - Onsite Training for 4 Weeks

Overview As our Partner Success Representative, you’ll help drive Concora Credit’s Mission to enable customers to Do More with Credit – every single day. The impact you’ll have at Concora Credit: Our Partner Success Representative provides a top-tier customer experience. We are responsible for supporting our customers and retail partners with their existing accounts and credit applications. We provide in-depth training that may last up to 5 weeks before transitioning you to working with more senior peers. We want to ensure your success, so our training is 100% mandatory. We are unable to accommodate any tardiness or time off during our new hire training. Scheduled workdays are typically 8 hours per day, with schedules rotating every four weeks and including weekdays, weekends, and holidays. We hire people, not positions. That's because, at Concora Credit, we put people first, including our customers, partners, and Team Members. Concora Credit is guided by a single purpose: to help non-prime customers do more with credit. Today, we have helped millions of customers access credit. Our industry leadership, resilience, and willingness to adapt ensure we can help our partners responsibly say yes to millions more. As a company grounded in entrepreneurship, we're looking to expand our team and are looking for people who foster innovation, strive to make an impact, and want to Do More! We’re an established company with over 20 years of experience, but now we’re taking things to the next level. We're seeking someone who wants to impact the business and play a pivotal role in leading the charge for change. Responsibilities As our Partner Success Representative, you will: Hold a high bar for support when owning customer interactions. Assist with partner and Mastercard applications (pending or processing). Effectively solve customer inquiries via phone. Perform administrative tasks and other associated duties strictly conforming to FDCPA/SDCPA rules and guidelines and procedures. (It’s okay if you don’t know what this is; we will train you on any regulations.) Advocate for customers by identifying trends in issues and suggesting improvements to processes, policies, and products. Collaborate with members of other teams to root out answers and be a resource to teammates. Meet department goals and standards. Other duties as assigned. These duties must be performed with or without reasonable accommodation. This position is remote; however, Team Members are required to come onsite to our Akron, Ohio location one-week per quarter. There may also be times, such as for training or IT-related support, when we ask Team Members to come onsite to the Akron, OH location. We know experience comes in many forms and that many skills are transferable. If your experience is close to what we're looking for, consider applying. Diversity has made us the entrepreneurial and innovative company that we are today. Qualifications …