Account Director

Account Director – ScotRail Partnership Who We Are and What We Do At SilverRail, we're on a mission to reshape the way the world travels, and we're inviting you to be part of this journey. Rail is becoming the go-to choice for short and medium-haul travel worldwide, and we're here to help make it happen. In the face of the ongoing climate crisis, our vision is crystal clear. We are transforming the online customer experience for rail travel, making it easier than ever for customers to find, buy and use rail. Our cutting-edge technology is the backbone of rail and travel agencies worldwide, making it effortless for travellers to choose the eco-friendly option and reduce their carbon footprint. We have more than 15 years of trailblazing success behind us, and our teams are spread across the globe, with bases in London, Boston, Brisbane, and Stockholm. We thrive on the philosophy of 'fail-fast-fail-early,' which drives us to find ingenious solutions to complex challenges. Join us, and help shape the future of travel! The Role As Account Director, you'll sit within our Commercial / Partnerships team reporting to our Head of UK Commercial, and will be working on our partnership with ScotRail - one of our key UK train operating company (TOC) relationships and industry stakeholders. As such, the role will require regular travel to Glasgow, so you will ideally be based either in Glasgow or within a reasonable travel distance. The role may also require occasional travel to our London head office. You'll own the commercial relationship end-to-end, managing stakeholders at all levels to ensure booking and revenue targets are met or exceeded, and that SilverRail is viewed as a valuable, competent and innovative partner. You will call on strong commercial instincts and a solid grasp of distribution technology and retailing to understand what drives bookings through ScotRail's channels, working closely with Product, Technology, Customer Operations & Planning as well as other subcontracted companies and third-party suppliers to recommend and deliver initiatives that grow partnership value. This role will suit someone from a commercial account management or partnership background who is comfortable working with data, product teams, and senior stakeholders. A genuine curiosity about technology, retailing, and customer experience - particularly how AI is reshaping rail retailing - will help you spot the next opportunity for the partnership before others do. Key Responsibilities Partner Development: Own the ScotRail relationship, working in partnership with ScotRail teams to hit or exceed booking volume targets. Partner Expansion: Identify and deliver growth initiatives across product, technology, and new services to increase bookings and revenue through ScotRail's channels. Product & Technology Collaboration: Work with SilverRail's Product and Technology teams to prioritise improvements to the ScotRail booking experience,…