Account Management Associate

The short version: Who we’re looking for: Someone who’s great at building relationships, managing multiple priorities, and making sure things get done. You’re organised, proactive, and comfortable coordinating with different people to keep things moving. You take ownership, stay on top of deadlines, and can think on your feet when things don’t go as planned. What this role is about: You’ll work with our recruiter partners - the companies that hire from Kraftshala - to make their hiring experience seamless. From setting up placement drives and coordinating with internal teams to solving last-minute challenges, you’ll be the bridge that keeps everything connected and running smoothly. Why you should apply: This is a role where you’ll see your work translate into real outcomes - recruiters finding the right talent and students landing their first jobs. You’ll sharpen your communication, problem-solving, and relationship-management skills - the kind that’ll set you up for any leadership or business role in the future. And the cherry on top? You’ll get to build a network that most people only dream of - working directly with the top leadership of some of India’s best brands and marketing agencies. About us: Kraftshala is India's largest skilling institution in terms of marketing placements, with a 94% placement rate overall and a 100% placement rate in our sales programs, and we are gunning to become the world's largest career launchpad, across domains. We're backed by a number of eminent investors including ex-unicorn startup founders and CXOs of global giants like RedBus, NoBroker, Nestlé, and Performics. The detailed version: One of the biggest reasons students choose Kraftshala is our strong placement outcomes, and one of the biggest reasons companies continue to hire from Kraftshala is our track record of seamless execution, strong candidate quality, and consistent recruiter experience - and that’s exactly why the Recruiter Partnerships (Account Management) team is such a critical part of the organization. Primary Responsibilities will include: Placement Operations Managing end-to-end placement drives for assigned recruiter accounts, ensuring timelines and quality standards are consistently met Planning and executing placement logistics - interview schedules, assessments, candidate lists - in close coordination with hiring teams and internal stakeholders Serving as the primary point of contact for recruiters during the placement cycle, ensuring proactive communication and prompt resolution of queries Collaborating with student-facing and operations teams to ensure students are well-prepared and responsive throughout the process Tracking and analyzing performance data (e.g. interview conversion rates, recruiter feedback) to identify trends and improvement areas Identifying opportunities to grow and retain recruiter relationships through consistent delivery and trust-building Process Optimization Every delayed email, broken link, or missed…