Account Manager (13-Month Maternity Cover)

The Account Manager is a pivotal member of the ITG team, carrying responsibility for client service delivery, operational excellence, innovation, project management and team support – creating partnerships with our clients. The client is a well-loved hospitality brand, and this role involves delivering a variety of projects across; print production, fulfilment, and delivery. The key focus of the role is to enhance our ways of working to drive efficiencies, whilst supporting the Account Director to communicate, track and achieve all financial targets, adhere to commercial standards, and optimise commercial benefits for our client. Most of the print buying will be litho and digital, which we hope you can bring your knowledge to and service our client! You'll be supported by a Production team based at ITG's head office, leaving you to focus on providing first-class customer service. On top of that, you’ll provide administrative excellence in all invoicing, work-in-progress, briefing and supplier management. You thrive in a fully client facing environment and understand the nuances between integrating yourself into a client’s marketing team and being an Account Manager delivering the best to your client. Innovations at the heart of what we do, and that’s no different in the way we manage our clients’ requirements. We look for opportunities to save businesses money, while streamlining outdated processes to ensure maximum efficiency and minimal impact on the environment. Key Responsibilities: Client focus: Building strong relationships and partnerships with our client to understand their business, strategy, and objectives. Owner and guardian of stock management – owning all aspects of stock management, ensuring the client is informed with the right information to make decisions based on data, and ultimately ensuring the estate has everything they need. Can anaylse data and recommend accordingly, as well as pro-actively supply context to reasoning for suggestions, with attention to detail and identifying solutions for the client. Delivering best in class client servicing, and continuously driving improvements to the ways we work. Working closely with our supply chain to ensure projects are on time, on-brand and meet the brief. Leading on end-to-end delivery of key projects – leading and driving critical path adherence Providing regular reporting on account and commercial performance ITG: Best in class account services – status reports, critical path, and timelines to set the account up for success. Driving all financial management – accurate and competitive quotes, on time invoicing. Leveraging the ITG network to ensure each brief is considered but also includes recommendations for how to evolve our client offering through innovation or new services. Ensuring all quality-control policies are adhered to through the implementation and continuous monitoring of best practice, while continuously looking to improve ways of working. We…