Account Manager (CSM)

Location: Fully Remote Time Zone: Must work within US EST hours Type: Full-time About the Role TikTal is hiring a Customer Success Manager / Account Manager to own the client relationship and revenue side of our influencer marketing campaigns. This is not a support role, it's a revenue generating, client facing position focused on growth, retention, and reactivation. What You'll Do Act as the main point of contact for existing and active clients/brands, managing communication end to end Run day to day project management for active campaigns, including timelines, deliverables, and coordination between client and internal teams Drive revenue growth by identifying and executing upsell opportunities within your existing client portfolio Own client retention and contract renewals Build long term, trust-based relationships with brand stakeholders Work through a database of previous/inactive clients to re-engage them and convert them into active campaigns Track account health, flag risks early, and act before issues become churn Who We're Looking For Minimum 5 to 7 years of experience in account management, client success, or a similar client facing revenue role Strong preference for candidates with direct experience in influencer marketing and/or digital advertising Solid understanding of campaign management workflows, from planning through execution and reporting Track record of managing a portfolio of clients and being accountable for retention and revenue outcomes, not just satisfaction Strong project management skills, able to run multiple campaigns simultaneously without dropping details Excellent written and verbal communication, comfortable leading client conversations independently Organized, proactive, and comfortable with outbound style outreach for the reactivation database Able to work within US EST time zone hours Comfortable working in a fully remote, distributed team environment How Success Is Measured This role is evaluated against three core metrics: Net Revenue Retention (NRR): net growth of your client portfolio, accounting for churn and upsell combined Client Retention Rate: clients retained at equal or higher contract value at renewal Reactivation Revenue: actual campaign revenue generated from re engaged dormant clients, not outreach volume alone