Account Manager – Customer Success

About Comprinno Comprinno is a NASSCOM-incubated technology company headquartered in Bangalore, with offices in Pune, Coimbatore, and the United States. We help startups, digital-native businesses, and enterprises accelerate transformation through Cloud Migration & Modernization, Cloud Engineering, DevOps & Platform Engineering, Managed Services, Security & Compliance, Data Analytics, and Artificial Intelligence. As a leading AWS consulting partner, Comprinno works with customers across their cloud lifecycle—from migration and modernization through managed operations, security, resilience, optimization, Data & AI. Our flagship SaaS platform, Tevico , provides intelligent CloudOps, FinOps, SecOps, governance, compliance, observability, and automation capabilities, enabling organizations to operate cloud environments more reliably and efficiently. About the Role We are looking for a customer-obsessed and commercially driven Account Manager – Customer Success to own and grow strategic customer relationships at Comprinno. This role begins once a customer relationship is established and is accountable for ensuring that customers realize value, remain engaged, renew their business, expand their relationship with Comprinno, and become long-term advocates . This is not a project management or support coordination role . The Account Manager will understand the customer's business and technology priorities, build relationships across multiple stakeholders, ensure visibility into delivery and customer experience, identify risks before they become escalations, and continuously discover opportunities where Comprinno can create additional value. The role combines Customer Success + Strategic Account Management + Commercial Growth . Role Charter The Account Manager owns the lifecycle: Onboard → Understand → Engage → Deliver Value → Retain → Renew → Expand → Advocate The Account Manager owns the customer relationship and commercial outcome . Delivery owns project execution . Technology teams own technical outcomes . Sales/BD owns new-logo acquisition . Key Responsibilities 1. Customer Relationship Ownership Become the primary business relationship owner for assigned customers. Build trusted relationships across customer stakeholders including CIOs, CTOs, Engineering leaders, Infrastructure leaders, Security leaders, Finance/FinOps teams, Procurement, and business stakeholders. Develop a deep understanding of each customer's business, technology environment, priorities, challenges, and transformation roadmap. Establish relationships beyond the immediate project sponsor to reduce single-stakeholder dependency. Maintain regular executive and operational engagement with customers. Represent the voice of the customer internally within Comprinno. 2. Customer Success & Value Realization Ensure customers continuously realize measurable value from Comprinno's services and products. Establish clear customer objectives and expected business…