Account Manager, Dealer Solutions

Account Manager, Dealer Solutions/Virtual US Who We Are Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation. For more information, please visit solera.com. The Role The Account Manager, Solera Dealer Solutions, Account Management is the primary relationship owner for a defined book of automotive dealer rooftops or dealer group accounts. This role is responsible for customer retention, renewal execution, product adoption, and expansion of existing solutions, with no responsibility for new logo acquisition. The Account Manager collaborates closely with Solution Performance Managers / Product SMEs/Professional Services who deliver hands-on training, workflow optimization, and adoption strategies across DMS, CRM, Service, and Marketing products. Together, they ensure customers achieve operational improvements and measurable business outcomes. What You'll Do Customer Relationship Ownership Serve as the main point of contact for dealer leadership, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Managers, and OEM field reps. Build deep, trusted relationships that strengthen long-term loyalty and strategic alignment. Conduct proactive business reviews, executive updates, and ongoing communication touchpoints. Renewal & Retention Management Own renewal preparation, negotiation strategy, and contract execution for assigned accounts. Identify at-risk accounts early and collaborate with internal teams to develop recovery plans. Ensure customers receive clear ROI value stories tied to their operational goals. Account Planning & Expansion Growth Develop structured annual and quarterly account plans capturing: Key goals & initiatives for fixed ops, variable ops, and marketing Product adoption status and opportunities Whitespace and expansion opportunities Risk indicators and mitigation plans Drive expansion revenue through cross-sell and upsell of additional modules across the portfolio: DMS: service, parts, accounting, inventory workflows CRM: lead management, showroom, BDC optimization Service: Service Suite check-in, scheduling, inspections, tech productivity Marketing: campaigns, retention, reputation, equity mining through Sales Journey Product Adoption & Performance Support Partner with Solution Performance Managers/SMEs to ensure customers fully adopt and utilize their solutions. Align SPM engagements to…