Account Manager-Hotels

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere. Key Responsibilities In this role, you will: Develop relationships with customer account teams, including key buyers and decision-makers. Support progress meetings, fact-finding conversations, and exploratory discussions that identify growth opportunities. Analyze business and operational performance to recommend optimization opportunities. Recommend products, services, and insights that address customer needs. Communicate customer business issues through appropriate internal channels. Support service delivery for active accounts and communicate technical or operational impacts. Build working knowledge of products, technologies, offerings, competitors, and customer industries. Prepare value propositions, case studies, business-case components, and cost, benefit, and risk analyses. Identify stakeholders and engage them in account decisions and strategies. Develop knowledge of financial data, standard contract terms, and contract negotiation processes. Partner with Legal and other internal teams when contract terms require review or modification. Share best practices across teams and regions while supporting execution of account strategies. Experience and Qualifications Required Two or more years of relevant experience with a bachelor’s degree, or zero to two years of relevant experience with a master’s degree. Bachelor’s degree in business, sales, marketing, hospitality, or a related technical field; or equivalent related professional experience. Proficiency in English and the applicable local market language, where required. Experience or foundational knowledge in sales techniques, portfolio management, relationship account management, upselling, and cross-selling. Proficient communication skills, including the ability to exchange nuanced information and build consensus. Ability to analyze customer needs, communicate recommendations, and collaborate with internal and external stakeholders. Ability to work both collaboratively and autonomously while seeking guidance when appropriate. Preferred Experience in account management, customer success, sales, travel, technology, or a related industry. Familiarity with B2B partnerships, digital platforms, marketplace businesses, or travel…