Account Manager
Internetbrands
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{
"@context": "http://schema.org",
"@type": "JobPosting",
"datePosted": "2026-09-10",
"description": " Martindale-Avvo Leads Division is seeking a sales\u2011oriented, consultative Account Manager to retain and grow a book of ~200 legal clients. You will act as a trusted advisor, onboard new clients for long\u2011term success, run data\u2011driven performance reviews, and drive revenue through strategic upsells while proactively minimizing churn.
Key responsibilities:
Own a portfolio of ~200 law\u2011firm and legal\u2011service clients, building strong, long\u2011term relationships.
Onboard new clients: set up accounts, establish goals, and ensure successful adoption of products/services.
Conduct regular, data-driven performance reviews, leveraging AI-assisted insights where appropriate to measure ROI, identify opportunities, and recommend optimizations.
Drive revenue growth through consultative upselling and cross\u2011selling of relevant Martindale\u2011Avvo solutions.
Proactively monitor client health signals and intervene to prevent churn.
Collaborate with Sales, Product, and Marketing to escalate issues, share feedback, and improve the client experience.
Maintain accurate records in CRM and prepare clear reporting for leadership.
What success looks like:
Excellent communication and presentation skills; able to translate data into clear, actionable insights.
Measurable upsell/cross\u2011sell revenue and growth in client lifetime value.
Strong client satisfaction and adoption metrics (NPS, product usage, goal attainment).
Consistent, timely delivery of performance reviews and action plans.
Qualifications:
Understand the use of AI tools to work more efficiently, identify account opportunities faster, and spend more time on high-value client interactions.
3+ years in account management, client success, or consultative sales\u2014experience with legal industry clients strongly preferred.
Demonstrated ability to manage and grow a portfolio of accounts.
Comfortable with numbers and using data to drive recommendations.\u00A0
Strong problem\u2011solving skills and a proactive, client\u2011first mentality.
Organized, self\u2011directed, and able to prioritize across a large book of business.
Nice to have
Familiarity with Martindale\u2011Avvo products or similar legal marketing platforms
Experience with Salesforce