Account Manager (Logistics)

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here. Job Title: Account Manager Reports to: Head of Program Management Location : London Key Relationships: Sales team, Marketing team, Product team, Operations team, Data. About the Program: The Exports program is a multi-country hub operation, powered by Easyship's technology and platform, that enables enterprise clients to export internationally with speed, compliance, and reliability. The program spans carrier operations, cross-border logistics, customs and trade compliance, and hub-based fulfilment across multiple markets, supporting some of Easyship's most strategically important client relationships. Job Purpose: Reporting to the Head of Program Management, the Account Manager – Export Programs will support the delivery of Easyship's most important, strategic client export programs. This is a hands-on role covering the day-to-day coordination that keeps the large, multi-stakeholder export program running smoothly — from stakeholder and client management to carrier operations, trade compliance support, issue resolution, and program expansion. What you'll do: Program & Stakeholder Management Act as a key point of contact for strategic client program stakeholders, supporting the Head of Program Management in day-to-day relationship management. Attend and help run regular client meetings covering program performance, requirements, and roadmap. Discuss and document program requirements relating to international exports, cross-border logistics, carrier requirements, and operational processes. Carrier & Operational Coordination Support onboarding and setup for new carriers, new lanes and geographies. Liaise with Pricing, Tech, and Data teams to progress carrier rate changes, lane activations/suspensions, and volume-vs-margin trade-offs. Track and follow up on operational milestones with internal teams. Compliance & Trade Screening Support Support client discussions on new compliance requirements (e.g. export control classification, sanctioned countries of origin) and translate them into implementable operational requirements. Coordinate with internal teams, such as Tech and Trade Compliance, on the implementation of new compliance requirements. Issue Triage & Escalation Management Monitor and triage day-to-day operational issues (e.g. label failures, missing scan events, inspection misses) and coordinate resolution with hub operations and tech teams. Support the customer service team with escalations, working with internal support teams and client stakeholders. Keep clients informed on issue status, root…