Account Manager, Medical Communications
Prime · Remote · Toronto, Ontario, Canada · Remote
Posted Sep 18, 2026
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ROLE IS FULL-TIME REMOTE - CANDIDATE MUST BE BASED OUT OF THE ONTARIO/GREATER TORONTO AREA.
Medical Communications/Publication planning experience required!
Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role.
It speaks of the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.
Importantly too is how we go about living our vision. This is defined by the Prime mission:
Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.
It speaks about collaboration and everyone’s responsibility to bring together the diverse expertise that exists across our team to deliver world-class outcomes.
On this foundation, we have defined four core values, these represent the shared principles that guide our behaviors every day, whatever your role:
Be Brave, Be Human, Be Passionate, Be Exceptional.
At Prime these values are integral to who we are. They are there to guide you in your role and support you on your personal journey to success. They shape our culture and support us in achieving our vision together, as one global team.
The role
Our Account Managers support the delivery of high-quality medical communications across strategic publication planning, events, medical affairs, digital, and client initiatives. Working closely with the Client Services team, they ensure that all projects are delivered on time and within budget.
Responsibilities include:
Day-to-day client and account management; maintaining strong client relationships, ensuring strategic objectives are met, and overseeing the smooth progression of projects from briefing through to completion
Managing timelines, coordinating with Editorial and Studio teams, to ensure effective communication across internal and external stakeholders
Strong financial oversight, including managing budgets, monitoring account health, and ensuring revenue and recovery targets are achieved
Identifying and acting on business development opportunities within existing accounts. This is done by contributing to proposals and being watchful of the market and client ideas/requests and feedback
Financial management and support through effective communication, trackers and status reports. Prompting to the team where overages or changes are anticipated.
Project management; various tasks occurring simultaneously in a fast-paced agency environment
Account planning; supporting strategic development of assigned brands/accounts in collaboration with your Account Director
Assuring that high-quality deliverables are being…