Account Manager

Every brand we work with is trying to answer the same question before they spend real money: why do our customers do what they'll do next? That's what Resonate predicts. In this role you'd own a portfolio of major brands and sit with the people asking it - CMOs, heads of insights, senior marketers. Your job is helping them turn what they learn into decisions about where the money goes. No direct reports. You own the accounts and you own the number, and renewals and expansion come out of doing the work well rather than chasing them. What you'll be doing Owning a portfolio of major brand clients. You lead the relationship and you're the person they call when the decision is hard Taking a messy marketing problem from a CMO and handing back a clear answer with the data behind it Finding growth in your accounts, showing the client what Resonate can do about it, then working with Sales to close the expansion Running QBRs that prove what the work produced and set up the next quarter Watching adoption and usage closely enough that you see a renewal problem coming months out, not weeks Keeping your Salesforce forecast honest. The relationship work only counts if the number is real Representing Resonate in front of clients and at industry events What we're looking for You'll need 5+ years in account management or customer success in SaaS, data, or MarTech A record of renewing and growing six and seven figure enterprise accounts You can hold your own in a room with a CMO and be useful in it The ability to tie what we do to a number the client can measure A habit of turning complicated marketing problems into a recommendation someone can act on Forecasting and account planning discipline. Your numbers are right without anyone chasing you for them Strong signals Experience with consumer intelligence, audience data, research, or analytics platforms Time on the brand or agency side, so you've been the one receiving this kind of advice You've worked with Sales on expansion instead of running every deal solo You use AI tools to get through account data faster and turn what you find into a client conversation Fluency in Salesforce, or the kind of CRM habits that make picking it up quick Who does well here You're curious about your clients' businesses and it shows in the questions you ask. You take ownership early and follow through without being managed. You'd rather flag a risk while there's still time to fix it than hope it goes away. Priorities shift here as we grow, but you can move with that without losing the thread on your accounts. This is a team that keeps score, but the wins are shared. The people who do well here pull in Sales, Product, and Customer Success instead of working around them. Why Resonate You're advising on predictive consumer intelligence, the category we created and still lead, which changes the kind of conversation you get to have Serious enterprise brands at a company…