Account Manager

WHO WE ARE? Riskonnect, Inc. is the leading integrated risk management software solution provider that empowers organizations to anticipate, manage and respond in real-time to strategic and operational risks across the extended enterprise. Riskonnect is the only provider ranked in the leadership and visionary quadrants by world-renowned industry analysts Gartner and Forrester. We employ more than 1,100+ risk professionals in the Americas, EMEA, and Asia Pacific and serve over 2,400 customers across 6 continents. The combination of innovative risk technology, a customer success mindset, and employee-first belief makes Riskonnect a sought-after place to work. The Opportunity Riskonnect is seeking an Account Manager to maintain a book of business to meet defined goals and guarantee client satisfaction and realization of the Riskonnect value proposition. The successful candidate will act as the owner of the overall account relationship with clients in an assigned book. Has a general understanding of Riskonnect practices and services. Has presence and credibility in the insurance and business community, and within industry alignment and accounts. Focuses on client satisfaction, retention, and health. RESPONSIBILITIES: Ensures good customer health of client book Execute ongoing improvement plans across customers (Onboarding, Web training, Email Campaigns, etc) Manage client renewals Maintain regular contact with key decision makers and stakeholders and schedule stewardship meetings as appropriate Work across the firm to drive resolution of identified issues and escalate issues where appropriate Ensure customer's desired outcomes are well understood, documented, and monitored Collaborate with Success Consultant on day-to-day client requests, including attending status meetings and escalate service issues where appropriate. Articulate client needs objectives and work across the firm to develop and propose solutions Recommend and coordinate cross-functional improvements to the Customer Lifecycle Execute corrective action plans for customers at risk (Stakeholder Interviews, Issue Tracking, etc) Enterprise contract renewal negotiations Track results from action plans and follow escalation procedures when appropriate Identify Upsell and Cross Sell Opportunities Map customer stakeholders & users to Customer Personas Partner with Account Executives during Quarterly Business Reviews to create client growth strategy Feature Request Management Maintain knowledge of Riskonnect products/services and industry trends MINIMUM QUALIFICATIONS: 5+ years of Experience in Customer Facing role in the Enterprise Software Industry Familiar with MS Office and Gainsight Ability to track and organize action items across enterprise software clients. Ability to prioritize workload and execute in a fast-paced environment Ability to build customer relationships using remote communication tools (e.g.: phone, email campaigns, conference calls, web…