Account Manager

Apply Job Type Full-time Description Account Manager Location: Little Rock, AR Department: Business Development Reports To: Director of Sales FLSA Status: Exempt Position Summary: The Account Manager is accountable for retaining and profitably expanding an assigned portfolio of existing client accounts. This is a proactive sales role responsible for creating and closing additional business: the Account Manager farms the assigned portfolio, protecting the revenue already in place while growing each account. You will serve as the primary point of contact for clients, build strong relationships, and partner with internal teams to address client needs. Your goal will be to develop and execute account growth plans, uncover additional client problems Staley can solve, and meet retention, revenue, and gross profit targets. Telework options may be available following successful training and management approval. Key Responsibilities: Client Relationship Management : •Build and maintain strong, long-lasting relationships with existing clients, developing relationships with relevant decision-makers and influencers across the account so that coverage is multi-threaded and does not depend on a single contact. •Fully understand their business goals, challenges, buying processes, emerging initiatives, and industry dynamics to effectively position Staley Technologies’ solutions. Account Growth: •Proactively generate expansion demand through discovery conversations, introductions to additional stakeholders, and investigation of emerging client initiatives. Expand Staley's work across additional locations, departments, programs, and service scopes. •Follow a systematic coverage cadence so every account in the portfolio receives regular, proactive contact, not only the accounts that are currently active. •Develop and execute account growth plans identifying client priorities, relationship gaps, expansion opportunities, retention risks, and next actions. Review progress with the Director of Sales at least quarterly and prioritize effort based on growth potential, profitability, and client needs. •Meet or exceed retention, total revenue, expansion revenue, and gross profit dollar targets for the assigned portfolio while maintaining pricing and margin discipline. Consultative Selling: •Act as a trusted advisor, offering insights and strategic recommendations based on each client’s unique needs and industry trends. •Apply Staley's sales process and methodology to qualify, advance, negotiate, and close expansion opportunities within approved pricing and commercial guidelines. Project Coordination: •Collaborate closely with Operations, Project Management, Presales, and Sales to align client expectations, proposed solutions, and delivery commitments. •Own the customer relationship and commercial response to escalated issues, coordinating with responsible operational leaders and following through until…