Account Manager (West Coast Support Hours)

At Standard Textile, we’re dedicated to providing comfort and care across generations. Guided by our values, we focus on solutions that serve our customers, support our associates, and strengthen our communities. Since 1940, we’ve remained committed to creating better textiles—delivered seamlessly by experts who care. Based in Cincinnati, OH, this position supports West Coast business hours. The typical schedule is Monday-Friday, 10:00 AM - 7:00 PM ET (hours may vary during the training period). The Account Manager applies foundational knowledge of account management practices to build and sustain strong customer relationships within assigned portfolio. This role owns its outcomes through disciplined execution of account plans, cross-functional coordination, and data-informed customer support. The Account Manager is the primary point of contact for assigned customers and works within established processes and with guidance from senior team members to deliver solutions that drive client satisfaction and business growth.  Key responsibilities include:   Develop working understanding of division growth strategies and apply that knowledge to prioritize account activity and identify opportunities within assigned portfolio.  Build and maintain strong, long-lasting customer relationships through consistent communication, proactive outreach, and delivery of exceptional service.  Serve as primary point of contact for assigned customers, owning day-to-day relationships and ensuring timely, professional responses to inquiries and needs.  Develop and maintain account plans that identify customer goals, opportunities for growth, and potential risks; update regularly to reflect changes in account status.  Identify upsell and cross-sell opportunities within existing accounts and communicate findings to Account Executives to advance revenue growth.  Collaborate with internal cross-functional teams to coordinate timely, successful delivery of solutions aligned to customers’ needs and objectives.  Partner with inventory management team to contribute to and maintain accurate sales forecasts for assigned accounts.  Oversee accuracy of records in Salesforce; leverage the platform to manage and track account activity and support pipeline visibility.   Manage the end-to-end order process for assigned accounts using Esker, ensuring accuracy, timeliness, and alignment with customer purchase order requirements.  Support accurate and timely management of the sales forecast by contributing to opportunity management within assigned accounts as needed.  Monitor account performance, prepare regular reports, and deliver data-driven insights to customers and internal stakeholders.  Develop detailed knowledge of pricing strategy and customer purchase order requirements to ensure accurate account management.  Address concerns and resolve issues promptly, escalating as appropriate, to maintain high levels of customer satisfaction.  Represent…