Account Representative

Account Representative (Full-Time) FirstSource Advantage | Amherst, NY  *This is an In Office Position* Build a Career Where Your Work Matters   Firstsource Advantage is looking for motivated, customer-focused individuals to join our Amherst team as Account Representatives in Collections.  This is more than just a job—it is an opportunity to develop valuable skills, earn performance-based rewards, and build a stable career within a supportive, team-oriented environment.  What You’ll Do   Speak with customers to understand their financial situations and identify appropriate payment solutions  Handle inbound and outbound calls with professionalism, patience, and empathy  Help customers work toward resolving their account balances  Protect confidential customer information  Follow all applicable federal and state regulations and company procedures  Work toward performance goals related to call quality, customer resolutions, and collection results  What We’re Looking For   High school diploma or GED  At least six months of customer service or sales experience  Stable work history and a professional demeanor  Strong communication, computer, and problem-solving skills  Ability to handle confidential information with care and discretion  Reliable, self-motivated, and goal-oriented  Comfortable working in a performance-driven environment  Why Join Firstsource?   Paid Training:  Receive the training and support needed to succeed  Career Advancement:  We promote from within and support professional growth  Meaningful Work:  Help customers identify solutions and move toward greater financial stability  Supportive Culture:  Join a collaborative team that recognizes strong performance  Skill Development:  Gain valuable experience in customer service, financial services, negotiation, and account resolution  Benefits Available After 90 Days   Medical, dental, and vision insurance  401(k) retirement plan with company match  Paid time off  Employee recognition programs  Take the Next Step   If you are dependable, motivated, and ready to grow, we would love to hear from you. Apply today to join Firstsource Advantage and begin building a career you can be proud of!  The statements above are intended to describe the general nature and level of work being performed by people assigned to this position. Other duties may be assigned as needed.   Firstsource Transaction Services USA, Inc. is an equal opportunity employer that does not discriminate based on age (40 and over), race, color, religion, sex, national origin, protected veteran status, disability, sexual orientation, gender identity, or any other protected class in accordance with applicable law.   It is the policy of the Company to seek and employ qualified individuals at all locations and facilities and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion,…