Accounts Payable Team Manager

ABOUT THE ROLE  The Team Manager is responsible for supervising, managing and motivating team members daily. As  a team manager, you will be the contact point for all team members, so your communication skills  should be excellent. You should also be able to act proactively to ensure smooth team operations and  effective collaboration. On the specialized Accounts Payable service lines, the Team Manager leads a  transactional finance team across multiple client accounts — providing people leadership and delivery  oversight with enough procure-to-pay fluency to engage credibly with the team and the clients.  Hands-on processing is not part of the role. KEY RESPONSIBILITIES Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Oversee day-to-day operations Monitor team performance and report on metrics Motivate team members Discover training needs and provide coaching Listen to team members' feedback and resolve any issues or conflicts Recognize high performance and reward accomplishments Build strong relationships with different POC's based on Portfolio's assigned Participating in CI Projects Run daily huddles, queue reviews, and shift endorsements across the accounts payable teams Oversee the intake-to-processing pipeline across shared mailboxes, spend platforms, and ERPs — invoices  logged same day, with intake lag visible and reported separately from processing time Drive PO-match exception resolution and statement reconciliation cadence with vendors and client  approvers Manage the month-end AP close: readiness checks, cut-off discipline, and pending-invoice visibility to the  client Track SLAs, processing turnaround, invoice and exception aging, AP close adherence, and per-person  productivity — surface blockers, sanity-check workloads, and flag delivery risks early Represent the team's delivery status and performance credibly in client conversations, including WBRs and  MBRs Own the weekly per-account performance report — per-person volume, productivity, and processing  turnaround — delivered on the committed day, every week Keep the exception pipeline clean: no invoice unlogged or unactioned beyond the agreed aging threshold Log client VOCs and incidents in Jira and manage them through to resolution per the SD playbook Ensure coverage discipline: no leave without a named backup for deliverables due during the absence Hybrid work setup, with occasional on-site reporting as required by business needs Work schedule may be adjusted based on operational requirements KEY PERFORMANCE INDICATORS Processing turnaround (team-controlled) — within committed per-account SLA AP close adherence — 100% of committed close windows met Invoice / exception aging — zero items unactioned beyond threshold Client reporting on-time rate — 100%, on the committed day Per-FTE productivity — at or above account baseline Client health…