Accounts Receivable/Lockbox Specialist I

Location: 324 North 4th Street Indiana, PA 15701 Hours: Monday - Friday: 8:00AM - 5:00PM (Additional hours as necessary to meet the objectives of the department) Function :  Performs various administrative and clerical duties in support of the Wholesale and/or Retail Lockbox groups and Bank mail deposits / payments. Duties and Responsibilities: Directly responsible for performing all the following Lockbox tasks at a fully functional level: Sort, open, and distribute incoming mail from various Post Office boxes. Ensure all incoming mail items are processed, balanced, and reported in a timely manner.  This includes lockbox items as well as incoming mail deposits and payments (loan, safe box, etc.). Have a working knowledge of customer lockbox agreements to meet deadlines, provide communications and meet processing expectations. Accurately process payments received for Wholesale and Retail lockbox customers.  Scan checks and any additional documentation.  Prepare scanned mail and lockbox paper items for retention.  Prepare and mail paper items to lockbox customers, when appropriate. Send exceptions, image statements, or other notifications of lockbox activity to customers daily or weekly, depending on the lockbox agreement. Create and maintain customer access to websites for access to historical data and reports. Act as primary contact for all lockbox customers.  Assist with questions regarding incoming payments, accounts receivables files, and the use of websites. Assist with the opening and closing of lockbox accounts. Assist with the completion of a monthly production tracking log to be used for the billing of lockbox customers and departmental productivity. Scan documents received from various departments and commit them to Optima/OnBase for retention purposes. Act as primary contact for various equipment and software vendors as well as maintain a working relationship with courier services. Understand, maintain, and ensure accuracy of all Lockbox products, procedures, and policies. Assist with annual disaster recovery testing. Assist with the training of newly hired employees on all products/procedures/policies, as needed. Cross train and assist others in Enterprise Payments Operations departments with tasks, as needed-.  Maintains a good working relationship with bank employees.  Demonstrates strong interpersonal skills with the ability to work independently, as well as motivated to work as a team player to contribute to the success of the department and in turn, the organization. Performs additional duties as required. Education: Requires a high school diploma or equivalent, plus specialized training, trade school, or a two year degree. Experience: One to two years general experience, plus one to two years of specialized training/experience. Physical Demands: Operates a keypad device, operates electronic equipment and operates office equipment 90% of the…