ACFS Professional Practice Assistant

Number of Vacancies: 1 Time Type: Full time Worker Type: Regular Proposed Interview Date: Thursday, November 5, 2026 Hours of Work: 37 Hiring Manager: Sarah Rennard Contact Number:  01482 612940 Job Description Summary: This is a full time permanent position. Pay award pending. This will be based across East, West, North and Disability Teams, Applicants will be required to travel between different sites around the city to provide cover where support is required. Duties will include answering telephone calls for Children's Safeguarding which can be difficult and challenging, updating and retrieving information within Liquid Logic, along with a variety of other administration tasks. NVQ level 2, or equivalent qualification and experience of working in a busy demanding office environment is required. Good interpersonal and communication skills, and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations. At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them. That’s why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others. If you value these behaviours too, we’d love to hear from you. Hull is a changing local authority and it’s a fantastic time to join us and be a key player in supporting our journey. Why it's great to work for Hull City Council: A competitive salary. An excellent pension through the Local Government Pension Scheme (LGPS) Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period. Career development and learning experiences from a range of training courses and learning methods. Supportive and forward-thinking culture. Great career development opportunities. ROLE AND PURPOSE To provide an efficient, accurate and responsive professional practice customer focused administration support to Children and Families Services ensuring compliance with procedures and practices to support the delivery of efficient front line services.   PRINCIPAL ACCOUNTABILITIES: 1. To promote and safeguard the welfare of children, young people and/or vulnerable adults. 2. To ensure excellent customer service meets customer promises and service standards of Adult, Children and Families by providing a high quality and efficient general administration support service, communicating with members of the public, the call centre and internal and external agencies to ensure best service is delivered. 3. Undertake a range of administration duties involving highly sensitive and confidential information requiring…