Admin Quality - Claims & Small Stores Specialist

The Claims & Small Stores Specialist will be responsible for investigating transport incidents, managing claims and supporting the resolution and recovery of identified losses. The role will report directly to the Quality & Claims Team Leader and will collaborate closely with internal teams, drivers, carriers, clients, the Insurance Department and the Legal Department. Role description: • Analyze daily transport routes and documentation to identify shortages, discrepancies and operational incidents • Verify CMR transport documents at loading and unloading stages • Analyze routes and transit times using GPS tracking, including stops and route deviations • Investigate transport incidents by collecting statements and relevant information from drivers and carriers • Prepare investigation reports and consolidate relevant evidence, including CMRs, GPS data, statements and photographs • Manage claims, monitor their progress and support damage recovery through resolution • Collaborate with clients and internal departments, including Insurance and Legal, to resolve claims and disputes • Ensure accurate documentation, timely status updates and proper closure of resolved claims Qualifications: • Fluent Greek is essential • Secondary or higher education • Previous experience in a similar position is preferred • Good knowledge of MS Office, particularly Word and Excel • Good PC and Internet skills • Strong organizational and analytical skills • Strong attention to detail and accuracy