Admin/CS manager

Vietnam Administrative/Customer Service Manager  Job description： 1) Initial Phase : Administrative Setup for New Office (Prior to System Implementation) Planning and execution of administrative procedures for establishing the new Vietnam office Inventory, procurement, and acquisition of office equipment, information technology equipment, and administrative supplies Assist in establishing administrative workflows (related to administration, general affairs, and customer service support) Coordinate and communicate with the administrative/IT/HR contacts at the Taiwan headquarters. Assist new hires with onboarding, provide administrative support, and manage daily operational arrangements.  2) Post-Launch Phase : Responsibilities of Customer Service and System Support Supervisors (After System Launch) Coordinate the local customer service team in Vietnam, responsible for managing customer service personnel and scheduling shifts. Responding to and conducting initial assessments of user issues following the launch of systems (such as TMS) Assist in compiling and reporting system operation issues to Taiwan's information/development team Establish customer service SOPs, issue categorization, response timelines, and service quality standards Assist training personnel in providing system operation instructions and user guidance. Serve as the administrative and customer service liaison between Taiwan and Vietnam  Location: Thành phố Thủ Dầu Một , Vietnam (Initial phase: with necessary online or short-term training in Taiwan)  Team Management: 初期Initial Phase：0 人 後期Post-launch Phase：依客服編制，管理 2–5 人（視營運規模調整）Manage a team of 2–5 customer service representatives (adjusted based on operational scale)  工作經歷 Work exp requirements: 3+ years of experience in administrative, customer service, or operational support roles Preferably with supervisory or project management experience  Education: 大學以上 University or plus  Major : Business Administration, Public Administration, Information Management, Logistics Management, or related fields  Languages: Vietnamese with fluent Mandarin level(listening, writing, speaking and reading) English is a nice-to-have  Skills: Capability to communicate cross departments Familiar with the concepts of customer service management and service process improvement Willing to learn and use enterprise system such as TMS/ERP Patient, well-organized, and capable of analyzing problems and providing effective responses Capable of meeting the multitasking and flexibility requirements during the initial phase of startups or new branch setups.  Others:  Experience in participating in the establishment of new offices or new location (nice-to-have) Have experience as a Customer Service Supervisor, Administrative Supervisor, or in Operations Support.(must-have) Have experience in customer service system management, internal system guidance and education (must-have) Have…