Administrative & Customer Service Specialist (EJ)

Position: Administrative & Customer Service Specialist Overview We are seeking a proactive and highly organized Administrative & Customer Service Specialist to support our growing home service business. This role will be responsible for customer communication, scheduling, CRM management, lead follow-up, and day-to-day administrative operations. The ideal candidate is an excellent communicator, highly detail-oriented, and capable of taking ownership of tasks while providing exceptional customer service. Key Responsibilities Customer Service & Communication Communicate professionally with customers and prospects via phone, email, and text. Respond to inquiries and provide outstanding customer support. Follow up with leads and maintain strong customer relationships. Make outbound calls to businesses for referral and networking opportunities. Scheduling & CRM Management Manage incoming leads and schedule in-person estimates efficiently. Coordinate appointments using Google Calendar while optimizing travel routes and drive times. Maintain accurate customer records, notes, and job statuses in Jobber. Utilize OpenPhone and CRM systems to manage customer communication. Operations & Administrative Support Monitor weather forecasts and assist with scheduling adjustments and job rescheduling. Support daily office operations and ensure smooth communication between customers and the field team. Maintain organized records and administrative systems. Report directly to leadership and provide regular updates on tasks and progress. Marketing Support Create and post content using Canva and CapCut. Assist with maintaining the company's presence on Facebook, Instagram, LinkedIn, Nextdoor, Google Business Profile, and other platforms. Qualifications Strong verbal and written English communication skills. Experience with Jobber or similar CRM systems preferred. Proficiency with Google Workspace (Gmail, Calendar, Sheets, Docs). Comfortable making phone calls, scheduling appointments, and managing customer relationships. Strong organizational skills and attention to detail. Ability to work independently and take ownership of responsibilities. Familiarity with social media platforms and basic content creation tools. What Success Looks Like Success means becoming a trusted extension of the business by taking ownership of customer communication, scheduling, lead management, and administrative operations. The right person will help create a seamless customer experience, maintain an organized schedule, and allow leadership to focus on growth while confidently stepping away from daily administrative responsibilities. Preferred Experience in home service industries. Familiarity with Nashville geography and route planning. Neutral or near-American accent with excellent phone presence.