Affiliate Support Specialist

Apply Description Position Summary Legacy Capital Services is seeking a resourceful Affiliate Support Specialist who takes ownership of partner requests and follows through to resolution. You will help affiliate partners navigate program requirements and support processes, research concerns, coordinate with internal teams, and provide accurate updates. This role suits someone who enjoys solving problems, learning new systems, and improving the way a team works. Key Responsibilities Affiliate support: Provide timely, accurate and professional assistance with partner inquiries, onboarding and operational requests. Case ownership: Manage assigned requests from initial contact through resolution or an accepted handoff. Track outstanding items and follow up with the appropriate teams. Research and verification: Review procedures, systems, case history and relevant communications. Use reasonable troubleshooting and confirm unclear information before acting. Partner communication: Acknowledge concerns, explain when an investigation requires additional time, and provide progress updates and confirmed solutions or next steps. Manager escalation: Bring unresolved issues to the Affiliate Support Manager with relevant background, research completed, actions attempted and the specific assistance needed. Documentation and accuracy: Maintain clear records of requests, research, actions, status, resolutions and follow-up. Review transactions and account updates carefully. Workload management Balance: competing priorities and deadlines. Break complex assignments into manageable steps and communicate directly with the manager when support or reprioritization is needed. Collaboration and adaptability: Coordinate with Operations, Client Care, Sales, Accounting, IT and other support teams. Cross-train and provide coverage as business needs evolve. Testing and improvement: Validate new or revised templates, forms, reports, spreadsheets and workflows before use. Identify recurring concerns and recommend clearer or more efficient procedures. Professional discretion: Handle affiliate, client and financial information responsibly and follow established company policies and approval requirements. Other duties as assigned. Requirements High school diploma or equivalent required; college degree preferred. At least three (3) year of experience in affiliate support, customer support, account support, operations or administrative coordination, preferably in a high-volume environment. Strong written and verbal communication skills, including professional partner updates and clear internal escalation summaries. Demonstrated problem-solving ability and sound judgment, with the ability to research independently and recognize when manager assistance is needed. Ability to manage multiple requests and deadlines while maintaining accuracy and dependable follow-through. Experience using CRM, case management, ticketing or similar business systems,…