Agentic Capability Engineer

Agentic Capability Engineer (FTC) Borough, South London (SE1 1EP) - Hybrid Worldwide Events Group Worldwide Events Group, founded in 2004, is a recognised leader in global MICE and luxury travel. Across our portfolio, we bring people together and facilitate meaningful relationships, a philosophy we call H2H, human‑to‑human connection. Innovation drives our evolution. We’re embracing AI to elevate personalisation, streamline event design and create smarter, more intuitive experiences for our global communities. Private Luxury Events: Expect the Extraordinary Private Luxury Events delivers world‑class experiences to the luxury travel community through its event brands Amour, Private Luxury, TFest and Ultra. Our ethos has always been to put the human experience first. This mantra has powered some of the most respected events in the industry, inspiring thousands of luxury travel professionals around the world and at the heart of everything we do lies a passion for connecting people. M&I M&I brings together high-calibre meeting planners and exhibitors from the hospitality industry through a series of standout events across Europe, the Middle East, and the Americas. Our portfolio includes M&I Expo, M&I Flagship, M&I Healthcare, and M&I Luxe. We create beautifully crafted events that spark meaningful engagement, from curated 1-2-1 meetings to immersive moments that showcase exceptional destinations, hotels, venues and MICE services. Our events take place across Europe, the Americas and the Middle East in some of the world's most extraordinary destinations. The Role The Agentic Capability Engineer is responsible for helping departments identify, design, deploy and optimise AI agents and automated workflows within their day-to-day operations. Acting as the bridge between business teams and Agent Factory, you will work closely with stakeholders across the organisation to understand challenges, implement AI-powered solutions, train users and continuously improve agent performance. This role is modelled on the highly cross-functional capabilities required to successfully introduce and scale agentic ways of working across WWE. This is an initial six-month fixed-term contract opportunity, with the potential for extension, reporting to the Head of AI Implementation. Responsibilities Business Discovery & Process Analysis Work with teams across the business to understand processes, pain points and opportunities for automation. Document workflows and identify where AI agents can deliver measurable value. Translate business requirements into agent and workflow specifications. Agent Design & Deployment Configure, test and deploy AI agents using WWE's agent platforms. Collaborate with Agent Factory to develop new capabilities and improve existing agents. Support the rollout of agentic solutions across multiple departments. Ensure agents are aligned with operational and commercial objectives. Training & Adoption Deliver training…