AI Enablement Engineer (Professional Services, COGS, Support)

Description About CivicPlus   At CivicPlus, we strive to bring our company vision to life through innovation and collaboration. Supported by approachable leadership and transparent communication, we're empowered to make an impact on local government and the residents they serve. Grow your career alongside great people, where authenticity is welcome, successes are celebrated, and potential is nurtured. Your Impact As an AI Enablement Engineer, you will help CivicPlus turn AI into practical, secure, and scalable solutions that improve productivity, quality, and decision-making across the business. You’ll partner across Professional Services and Tech Support teams to identify high-value opportunities, build AI-powered tools and workflows, and support adoption in a way that aligns with company standards, governance, and business goals. This role accelerates implementation and improves customer-facing efficiency across Professional Services and Tech Support. What you'll do   Design, build, and maintain AI-enabled tools, workflows, and internal automations that improve team efficiency and business outcomes. Partner with cross-functional stakeholders to identify high-value AI enablement use cases across product development, operations, support, and internal business functions. Develop integrations between AI services, internal systems, and third-party platforms using APIs, scripting, and automation frameworks. Translate business problems into scalable technical solutions, including prompts, orchestration logic, data pipelines, and supporting applications. Establish and follow best practices for responsible AI usage, including security, privacy, data handling, testing, monitoring, and documentation. Evaluate emerging AI tools, models, and platforms and recommend practical solutions aligned with CivicPlus needs and architecture. Collaborate with engineering and data teams to ensure reliable access to the data, services, and infrastructure needed to support AI-enabled solutions. Create and maintain documentation, technical standards, and reusable patterns that support sustainable AI adoption across teams. Troubleshoot and optimize existing AI automations and integrations to improve reliability, performance, cost-effectiveness, and user experience. Provide technical guidance, training, and enablement support to internal teams adopting AI-powered tools and workflows. Participate as a collaborative member of an Agile team and contribute to continuous improvement of engineering practices and delivery standards. Perform other duties as assigned. Build solutions that accelerate implementation projects (project setup, project assistant, knowledge surfacing). Improve support ticket triage and AI-assisted resolution — meaningful resolution time reduction is a primary outcome. Operate as a centralized resource serving Prof Services and Tech Support during transition; gradually move closer to COGS over time. Coordinate on…