AI Engagement specialist

Build Strategic Customer Relationships with GoML At GoML, we design and build cutting-edge Generative AI, AI/ML, and Data Engineering solutions that help businesses unlock the full potential of their data, drive intelligent automation, and create transformative AI-powered experiences. Our mission is to bridge the gap between state-of-the-art AI technology stack and real-world enterprise applications—helping organizations innovate faster, make smarter decisions, and scale production-grade AI solutions seamlessly. We are looking for an AI Engagement Specialist to own and grow relationships with our key customers. In this role, you will combine Customer Success, Account Management, and engagement leadership, acting as the bridge between customers, Sales, Pre-Sales, Delivery, Engineering, and Leadership. You will ensure that every engagement is aligned with customer goals, successfully delivered, and positioned for long-term growth. You will proactively identify and remove blockers for both customers and delivery teams, drive clear communication and accountability, and ensure that issues are resolved quickly by the right stakeholders. You will own the end-to-end customer journey, from the Sales-to-Delivery handover and project onboarding through delivery, UAT, adoption, renewals, and account expansion. Why You? Why Now? As enterprises rapidly adopt AI, customers need more than technology—they need a trusted partner who can understand their goals, align multiple stakeholders, anticipate risks, and ensure that AI solutions deliver measurable business value. This role is ideal for someone who enjoys managing complex customer relationships, coordinating cross-functional teams, solving business and delivery challenges, and identifying opportunities to grow strategic accounts. You should also be curious about technology and interested in understanding how the right combination of technologies can solve customer problems. You will ensure that customers are equipped with the information, guidance, and support they need to succeed, while enabling delivery teams with the clarity, context, access, and resources required to execute effectively. What You’ll Do First 30 Days: Foundation, Context & Account Understanding Build a strong understanding of GoML’s Generative AI, LLM, Agentic AI, AI/ML, and Data Engineering offerings, customer base, engagement model, and delivery processes. Understand existing customer accounts, active projects, signed Statements of Work, delivery workflows, and internal processes. Learn how Sales, Pre-Sales, Delivery, Engineering, and Leadership collaborate across ongoing and upcoming customer engagements. Review account plans, customer goals, business use cases, project milestones, stakeholder maps, renewal timelines, account health, risks, and expansion opportunities. Familiarize yourself with customer technical environments, infrastructure, data requirements, access dependencies, security…