AI Engineer - Intern

Title: AI Engineer - Internship Department: Product Location: Bangalore [In-Office] Type: Internship YOE: 0-1 Who We Are: Since 2017, ClickPost has been the post-purchase intelligence platform that turns logistics complexity into a competitive advantage for the world's leading retailers, including Walmart, Nykaa, Mars, Adidas, Bluestone, GIVA, Kapiva, and 450+ brands across India, Southeast Asia, the Middle East, and North America. Through a single API, our platform manages tracking, exceptions, and returns across 600+ pre-integrated carriers, with AI allocating every shipment to the optimal carrier and resolving delivery issues before orders fail. And we're not standing still. We're actively building the agentic layer for post-purchase, from AI voice agents like Parth to a growing suite of agents that resolve delivery exceptions, confirm orders, and recover lost sales. This is real, in-production AI, live with customers today. We process 50M+ shipments every month, helping brands cut failed deliveries and "where-is-my-order" queries while converting more returns into exchanges. We're one of the rare companies operating at the intersection of cutting-edge AI, enormous scale, and a brand respected across the global SaaS and e-commerce world. Our core values of transparency, continuous learning, ownership, and speed, plus a team that includes several ex-startup founders, make this a place that's both fast-moving and rich with opportunities to learn. Our vision is to become the global standard for post-purchase intelligence, where logistics complexity never limits a brand's growth. About the Role: We’re looking for an AI Engineer Intern who can help bring AI ideas, internal automations, and local prototypes into production systems used across logistics and e-commerce operations at scale. At ClickPost, we process millions of shipment events and power logistics operations for leading e-commerce brands. We’re now building AI-first systems across recommendations, support, operations, analytics, onboarding, and delivery intelligence. If you love building with LLMs, shipping fast, and solving messy real-world problems with AI, this role is for you. What you'll work on: You’ll work closely with Product, Engineering, and Data teams on AI systems across logistics workflows. Projects may include: Creating a flexible workflow automation tool Implementing LLM-powered decision making across workflows Building rigorous evals framework Improving ClickPost's analytics chatbot Setting up ClickPost MCP servers Developing smart alerting and monitoring system Converting internal AI experiments and scripts into production-ready services Building AI copilots for operations, support, onboarding, and analytics Creating internal search systems across logs, dashboards, configs, and documentation Building AI agents for debugging, RCA generation, and operational workflows Prompt engineering and feedback loops RAG…