AI Engineer

About the role We are seeking an AI Engineer to design, build, and optimize AI-driven voice and chat agents used in real-world customer interactions. This role focuses on developing conversational intelligence, including dialogue flows, intent understanding, and response generation, while collaborating closely with QA and conversational testing teams to ensure high-quality user experiences. Key Responsibilities Design, develop, and maintain conversational AI systems for voice and chat use cases. Implement and optimize intent classification, entity extraction, and dialogue management . Build and refine conversation flows, prompts, fallback logic, and escalation strategies . Integrate conversational AI with contact center and communication platforms (e.g., voice, chat, CCaaS). Analyze conversation data and user interactions to improve accuracy, relevance, and naturalness. Collaborate with Conversational AI Testing, QA, and Product teams to address edge cases and behavioral gaps. Support deployment, monitoring, and iteration of AI agents in production environments. Contribute to technical documentation and conversational AI best practices. Required Skills & Experience 3+ years of experience in AI/ML engineering , with a focus on Conversational AI systems . Hands-on experience with ChatGPT / OpenAI APIs, Dialogflow, Amazon Lex , or similar platforms. Strong understanding of conversational AI architecture , including dialogue management and context handling. Proficiency in Python and experience working with APIs and integrations. Experience designing and implementing conversation flows and prompts . Ability to work effectively in cross-functional teams . Preferred Experience Working knowledge of NLP concepts (intent recognition, entity extraction, embeddings). Exposure to voice AI, speech recognition, or IVR systems . Experience supporting or collaborating on conversational AI testing and validation . Familiarity with API testing tools (Postman) and basic automation concepts. Experience with contact center AI or CCaaS platforms . Training & Support We provide hands-on training on our Conversational AI stack, tools, and deployment processes . Engineers with strong foundations and a willingness to learn are encouraged to apply. What We Offer Market-competitive salary Career growth opportunities Learning & development programs On-the-job training Medical coverage (IPD) Life insurance Paid leaves (Annual, Casual, Sick, Marriage, Maternity, Paternity, Hajj, Bereavement) Provident Fund Employee Old Age Benefits (EOBI) Employee engagement & wellness initiatives Location: NASTP, Cantt, Lahore. Work Module: Hybrid Shift: EST