AI Platform Administrator

Join ABC Fitness and become part of a culture that’s as ambitious as it is authentic. Let’s transform the future of fitness—together! Our Values Best Life We believe great work begins with great people. That’s why our culture is built on respect, trust, and belonging. We create an inclusive environment where every team member can bring their authentic self to work—because diverse perspectives drive innovation and meaningful impact. Growth Mindset We are doers, thinkers, and dreamers. At ABC Fitness, your growth is our investment. Through continuous learning, mentorship, and professional development opportunities, we empower you to reach new heights—personally and professionally. One Team From day one, you’ll be part of a team that collaborates, celebrates, and cares. We move fast, support one another, and have fun along the way. Because when you thrive, we all thrive. The AI Platform Administrator is responsible for the technical administration, configuration, maintenance, and continuous evolution of the AI platforms that power Customer Support. This role ensures conversational AI, agent assist, workflow automation, and future AI capabilities are configured correctly, integrated with enterprise systems, and operating reliably. The role partners closely with Operations, Technology, Product, Knowledge Management, and the AI Performance & Operations Analyst to translate business requirements into scalable AI solutions. WHAT YOU'LL DO: Configure and administer conversational AI, agent assist, workflow automation, and related AI capabilities. Manage platform configuration, users, permissions, environments, releases, and system settings. Configure conversation flows, prompts, routing logic, automation workflows, and integrations based on approved business requirements. Coordinate deployments, testing, validation, and production releases. Maintain integrations with CRM, contact center, authentication, and knowledge management systems. Partner with Technology to troubleshoot APIs, integrations, and platform issues. Implement updates to knowledge references and AI workflows. Maintain configuration documentation and change history. Support platform governance, security, privacy, and compliance requirements. Work with the AI Performance & Operations Analyst to implement optimization opportunities. WHAT YOU'LL NEED: Experience administering conversational AI, contact center, CRM, or workflow automation platforms. Experience configuring enterprise software platforms in production environments. Experience with APIs, integrations, or workflow automation. Strong analytical, troubleshooting, and communication skills. AND IT'S NICE TO HAVE: Experience with Kore.ai, Cognigy, Microsoft Copilot Studio, Genesys, NICE CXone, Amazon Lex, Google Dialogflow, Five9, Zendesk, or Salesforce. Experience supporting AI implementations in Customer Support. Familiarity with REST APIs, JSON, Agile delivery, and Knowledge-Centered…