AI Technology Learning and Adoption Lead

We are looking for an experienced AI Technology Learning and Adoption Team Lead to join our expanding Technology Team. Reporting to the Technology Learning and Adoption Team Manager, the successful candidate will lead day-to-day learning and adoption activity, continue to design and deliver high-quality technology training, and help drive the responsible adoption of AI across the firm. They will combine strong knowledge of Microsoft 365 and legal technology with practical experience of change, learning and user adoption. We are looking for a collaborative, proactive and credible team lead who can translate emerging technology into clear, practical and role-relevant ways of working. The role will primarily be based in our central Manchester office but will require occasional travel to our London and Liverpool offices. Work with the Technology Learning and Adoption Manager and IT Director to shape and deliver the firm’s technology learning and AI adoption strategy. Oversee Copilot and Legal AI software training delivered by the Technology Learning and Adoption Specialist, working alongside the existing Learning and Adoption Team Lead. Design and deliver effective, engaging and inclusive technology training across the firm, including induction, system rollouts, refresher learning and learning pathways for role-specific development. Develop and implement adoption plans for AI tools, moving colleagues from initial awareness to confident, responsible and effective use. Partner with legal teams and business services to identify valuable AI use cases, understand workflow needs and translate them into practical learning and adoption activity. Create and maintain high-quality learning and adoption materials, including guides, e-learning modules, videos, communications, prompt libraries and use-case examples. Promote safe and responsible AI use in line with the firm’s policies, information security requirements, confidentiality obligations and professional standards, escalating concerns where appropriate. Support a network of AI champions and subject matter contacts to encourage peer learning, share good practice and gather feedback. Monitor training effectiveness and technology adoption using attendance, assessment, usage and feedback data, and report on progress, barriers and recommended actions. Keep up to date with developments in AI, Microsoft 365 and legal technology, assessing their relevance and communicating practical implications to stakeholders. Support pilots and new technology releases by coordinating learning, communications, feedback and follow-up activity, keeping key stakeholders informed throughout. Liaise with other relevant teams within the IT Department to ensure adoption activity is accurate, joined up and appropriately governed. Identify current and future learning and adoption requirements across departments, roles and locations, and contribute to a prioritised delivery plan. Produce regular technology tips,…