Air Import Agent

Ensure timely and accurate movement of freight and information, while providing exceptional customer service. Tasks and Duties This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the employee as noted in the Air Import Operational Performance Standards. Click on the link to the performance standards to view more details for each task. This list may be edited to the specific job role. • Receive documents • Prepare shipments • Route shipments • Manage freight receipt • Process shipments • Monitor shipments Physical Demands This section lists physical demands required of this job and may be edited to the specific job role. • Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc. • Write with pencil/pen/marker • Functions performed primarily while seated at desk This section lists desired qualifications for the job and may be edited to the specific job role. • Global logistics industry knowledge • Good computer skills (e.g., MS Excel, MS Word) • Fluent in English Expeditors Key Performance Expectations This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these expectations are found in employee’s My Development Plan view (listed in the SKILLS tile) and in the employee’s performance evaluation in the Professional Development Center. • Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). • Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations. • Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. • Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. • Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely…