Alorica - Customer Service - Non Voice / Voice process

Provide customer support and resolve customer queries on call and chat. Build credibility and trust with the customers by empathizing with their problem in words, proactively understanding their needs and responding promptly thereby obtaining high quality/ Customer Satisfaction (CSAT) scores for the work you performed. Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues. Candidates should be flexible to work in 24*7 environments (US Shift). The candidate should have good command of English - fluency in spoken and written English, customer service skills and high energy levels. Excellent judgment skills to be able to evaluate situations properly and immediately provide effective solutions. Benefits i. Life Insurance and Medical Insurance. ii. Night Shift Allowance + Incentives