Amazon Brand Manager - Client Success Manager

Amazon Brand Manager - Client Success Manager Department: Client Success Team Reports To: Key Account Manager Location: Remote, CST Compensation: Up to $2,000 USD/month About Full Circle Agency Founded by Ken Freeman, with Nick Shucet as CEO and Partner, Full Circle Agency manages Amazon businesses across 15 countries with nearly 100 team members. We partner with brands like Ridge Wallets, HexClad, The Woobles, and BK Beauty. Our values: integrity, transparency, client success, and relentless accountability . We've also built FC Insights - our proprietary software platform that gives you ASIN-level profitability tracking, competitive intelligence, and data most agencies can only dream of. You'll have tools that make you unstoppable. This Role Is NOT For You If: You wait for others to solve problems You make excuses when metrics miss targets You blame Amazon, clients, or teammates when things go wrong You need constant hand-holding or get defensive with feedback You think "that's not my job." This Role IS For You If: You take radical ownership of your accounts' success - no excuses You see obstacles as puzzles to solve, not reasons things can't be done You keep score and are motivated by hitting (and beating) targets You believe feedback makes you better, not defensive You understand high-performing teams require high-performing individuals You want to control outcomes through preparation, strategy, and execution What Success Looks Like In your first 90 days, you will: Manage 3-5 client accounts generating $50K-$500K/month on Amazon (your KAM owns the P&L, you execute the strategy) Lead your POD - coordinating PPC specialists, content creators, and supply chain coordinators to deliver results Maintain a client retention rate of 95%+ Identify and execute at least 2 growth opportunities per account per quarter Communicate proactively with clients (they never have to chase you) Collaborate seamlessly with your POD and cross-functional teams to hit account goals You'll be measured on: Revenue growth, ACOS efficiency, client satisfaction scores, retention rate, POD performance, and the proactive solutions you bring to weekly account reviews. Your Responsibilities Account Execution & POD Leadership Execute the growth strategy set by your Key Account Manager Manage and coordinate your POD - ensuring PPC, content, and operations specialists are aligned and executing on time Drive revenue growth, advertising efficiency, and profitability across your accounts When something goes wrong, you fix it - no finger-pointing at Amazon's algorithm, the client, or other teams Use FC Insights to monitor ASIN-level profitability and make data-driven decisions in real-time Hold your POD accountable to deadlines and quality standards Product Launches Built on Research, Not Hope Lead new product launches with deep keyword research, competitive positioning, and strategic pricing Conduct thorough profitability…