Analyst, Customer Operations

Description   Position Overview The Customer Operations Analyst is responsible for working with the customer to align expectations and operational performance. This position is responsible for identifying and executing on opportunities to improve on service and cost for the customer. The person in this role will manage and ensure execution of customer promotions and major events. Essential Job Duties & Responsibilities Identify opportunities to improve service into consignee and customer locations; create and implement solutions based on findings Provide reporting and actions using standard CJ tools for carrier performance, consignee performance, and volume spike impacts Respond to all Customer requests for information Facilitate regularly scheduled customer phone meetings, including updating customer action item registers Ensure customer promotions and events are communicated internally and executed flawlessly Manage performance to Retailer expectations Partner with CJL Warehouse and customer manufacturing shipping locations ensure volumes can be supported Support Customer invoicing processes May be required to be on call and work as part of a Saturday rotation Perform other related job duties as assigned or required Required Qualifications Bachelor’s degree  3 years of experience in transportation or a service related position Strong skills in MS Excel Preferred Qualifications Bachelor’s degree with specialization in Logistics, Transportation or Supply Chain Management TMS experience Google and MS PPT experience Physical Requirements  This is largely a sedentary role requiring the physical ability to: Sit for prolonged periods of time at a desk while working on a computer Use hands and fingers to operate a keyboard, mouse, and telephone Speak and hear clearly in person, virtually, and over the phone Occasionally stand, walk, reach, stoop, or lift up to 10 pounds Pay, Benefits and More:     Salary: Your base pay is one part of your total compensation package. We anticipate this role to pay a minimum salary of $58,000, but actual base pay will depend on the successful candidate’s skills, qualifications, and experience Full health insurance (medical, dental and vision), 401(k), Life insurance, tuition assistance, PTO and MORE Growing company with a performance record that continues to climb! Open-door work environment High Performance culture with a focus on a growth mindset where continuous improvement is embraced Opportunities for advancement!  Work Environment  This position operates in a professional office environment.  The role routinely uses standard office equipment, such as computers, phones, photocopiers, filing cabinets, and printers. The work environment is typically quiet to moderate in noise level and is climate controlled. Location/Remote Eligibility This is a hybrid role based out of our (Des Plaines, IL) office. …