Analyst - Operations

About us Join us at Orange Business! We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business. Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities. About the role Drive operational excellence by maintaining expertise in diverse network platforms and protocols, leveraging automation and emerging technologies to ensure uninterrupted service delivery and contribute to Orange Business Services' network performance and customer satisfaction objectives. Maintain comprehensive knowledge of network operation platforms, protocols, and services across technical domains including SDN, Private Cloud, Content Delivery Network, Voice, and IP networks. Diagnose and resolve network and service issues using complex test tools, ensuring continuity and adherence to service standards. Develop and implement automation solutions utilizing Python, RPA, and other technologies to improve operational efficiency. Leverage Machine Learning and Artificial Intelligence tools to enhance diagnostic capabilities and incident resolution processes. Support technical change control related to service architecture, preserving system integrity. Proactively manage incident response with initiative and effective action, particularly in emergency situations, requiring minimal supervision. Provide advanced technical support for global customer service centers by resolving medium-complexity backbone network and SDx/Cloud infrastructure issues promptly and effectively, aligned with functional KPIs. Identify and troubleshoot backbone network congestion, coordinating with Network Build and Run teams to ensure timely capacity upgrades. Contribute to network performance goals and customer satisfaction by delivering high-quality second-level technical support across backbone network platforms and SDx/Cloud Infra services. Communicate fluently in English; additional language skills are considered advantageous. Execute proactive monitoring across network platforms including SDN, Private Cloud, Content Delivery Network, Voice, and IP networks to promptly identify and resolve issues. Perform detailed diagnosis and troubleshooting using technical expertise and automation tools to resolve platform incidents efficiently. Automate operational tasks through tools such as Incident Orchestrator, optimizing alarm configurations to reduce response times. Maintain clear and consistent communication during shift handovers to preserve operational awareness and accountability. Manage medium to high-complexity incidents with appropriate…