Analyst, Quality Assurance

Our Mission You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace to power access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from seeking to getting . We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. Your Impact on Our Mission As a QA Analyst, you will play a key role in strengthening Zocdoc’s quality ecosystem by ensuring that every issue entering our engineering pipeline is accurate, validated, reproducible, and data-backed. Partnering closely with QA Engineers, Product Engineers, and cross-functional teams, you will transform raw triage data into actionable insights — improving product quality, accelerating issue resolution, and enabling better decision-making. By driving structured triage processes, reporting automation, and analytical insights within the Triage & Reporting Pod, you will directly impact the reliability of our product and the efficiency of our teams, ultimately helping patients access care with ease. You’ll Enjoy This Role if You Are… A detail-oriented, data-driven problem solver Curious and investigative by nature Someone who enjoys structured processes and improving them A strong communicator who thrives in collaboration Excited about automation, reporting, and AI-assisted analysis Motivated by uncovering patterns, trends, and root causes A self-starter who enjoys diving deep into issues and data Your Day to Day Includes… Triage Operations & Issue Validation Reviewing, reproducing, and validating all reported issues for accuracy and completeness Determining root ownership using internal tools, logs, and monitoring data Ensuring only well-documented, reproducible issues progress to Embedded QA or Product Engineering Maintaining structured triage workflows and meeting SLAs during coverage windows, including night triage rotation Data Collection, Automation & Reporting Automating periodic data pulls and dashboards from Jira and QA systems Developing scripts/tools to streamline triage and reporting workflows Analyzing triage trends (volume, ownership, product areas, resolution, patterns) Preparing weekly, monthly, and quarterly triage reports with insights and recommended actions Insight Generation & Quality Decision Support Identifying recurring issue patterns and…