Analyst, Service Now Engineer

Requisition ID 35824 Office Country Bulgaria Office City Sofia Division Information Technology   Contract Type Fixed Term  Contract Length 3 years  Posting End Date 31/10/2026  Help us strengthen risk, compliance, and business resilience  Join us as an Analyst ServiceNow Engineer, supporting solutions across ServiceNow IRM, BCM, and GRC. You’ll work with experienced ServiceNow engineers and business teams to configure workflows, maintain risk and compliance data, test new functionality, and support users.  This is a hands-on opportunity to build both ServiceNow and risk/compliance expertise in an enterprise environment.  What you’ll do  Support configuration and administration of IRM, BCM, and GRC solutions.  Configure, test, and maintain workflows for risk, compliance, audit, and business continuity processes.  Maintain risk registers, controls, compliance records, and related data.  Support user acceptance testing, troubleshooting, and release activities.  Provide user support and resolve ServiceNow IRM/GRC issues.  Create and maintain user guides, technical documentation, and training materials.  Support audit evidence, reporting, and platform governance requirements.  Monitor system changes and help ensure configuration standards are followed.  Identify opportunities to improve workflows and user experience.  Support other ServiceNow modules and initiatives when required.  What you’ll bring  Degree or equivalent practical experience.  Basic understanding of ServiceNow and interest in developing technical skills.  Interest or experience in risk, compliance, audit, or business continuity.  Understanding of frameworks such as ISO 27001, GDPR, or similar is an advantage.  Strong analytical and problem-solving skills with attention to detail.  Good communication skills and a user-focused approach.  Familiarity with ITIL, incident, or change management is a plus.  ServiceNow CSA or ITIL Foundation certification is an advantage, but not required.  Why join us?  Gain hands-on experience with ServiceNow IRM, BCM, and GRC.  Learn from experienced ServiceNow engineers and risk/compliance professionals.  Build skills in configuration, workflows, testing, data, reporting, and platform governance.  Access training and certification opportunities as you develop your ServiceNow career.  What is it like to work at the EBRD? / About EBRD  Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.   At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting…