Application Operations Engineer

Ready to take your career global? Global Payments is shaping how people and businesses move money around the world. As an AppOps Support Engineer, you will play a critical role in keeping business-critical applications and infrastructure reliable, resilient and ready for what comes next. What you’ll own - Drive production issues from investigation to resolution, using sound technical judgment to restore services quickly, meet service level expectations and protect the experience of our clients and teams. - Own application, infrastructure and batch health across multiple environments, identifying risks early and ensuring scheduled jobs, client deliverables and service transmissions meet agreed service levels. - Uncover root causes behind complex technical issues, using logs, stack traces, SQL-based data validation and system diagnostics to restore service and reduce recurring incidents. - Use SQL and operational scripting to create better outcomes, strengthening troubleshooting, data validation, reporting and recurring maintenance through practical automation and repeatable solutions. - Influence platform stability through strong cross-functional partnerships, translating technical findings into clear actions and working with Product, Engineering, DevOps, QA, customer support and client teams to drive resolution. - Identify and reduce recurring operational risks, using service reviews and incident insights to shape process improvements, strengthen reliability and create more efficient ways of working. - Strengthen operational standards and knowledge, creating clear documentation and automations that align with governance, compliance and established support practices. - Build your impact across a global payments environment, expanding your technical expertise while contributing to an ever-evolving platform that helps shape the future of commerce. What you bring - 4+ years of experience in production support, technical operations, systems administration or a related role supporting enterprise applications. - Hands-on experience with Linux or UNIX environments, application support, relational databases and production troubleshooting. - Strong SQL and scripting skills, with experience using Bash or Python to investigate issues, validate data and improve operational processes. - A practical approach to technical diagnostics, including experience analyzing logs, system metrics, database behavior and application issues to identify root causes. - Working knowledge of core technology and operations, including networking fundamentals, secure file transfer protocols, Domain Name System (DNS), version control and information technology operational processes. - Experience with cloud platforms, continuous integration and continuous delivery (CI/CD), containerized workloads or microservices architectures is valuable. - Strong analytical thinking and communication skills, with the confidence to manage complex issues independently, balance competing priorities and…