Application Services Engineer

Help make critical applications reliable, secure and ready for change by connecting application owners, technical specialists and suppliers.   As an application services engineer, you help develop Application Support from reactive, ticket driven execution into a proactive partnership with application owners and value streams. You combine operational ownership with lifecycle management, supplier governance risk awareness and continuous improvement to make application services more reliable, resilient and ready for change.   In an organisation of around 1,900 people undergoing change, you will have substantial responsibility and the opportunity to make a visible difference.  How you will make a difference  In this role you will improve how colleagues get help with the applications they rely on, while Triodos changes how it works.  You will work closely with application owners and value streams to prioritise operational reliability, lifecycle work and future changes together. Within your first year, application owners and internal customers should experience clearer ownership, more predictable follow-up and better visibility of application health, risks and lifecycle priorities.”  In practice, you will:  Partner with application owners and value streams to develop application roadmaps, balance operational reliability with future change, and assess whether applications continue to deliver sufficient business value  Build effective relationships with external suppliers, challenge them on service quality and structural improvements, and coordinate escalations when reliability or continuity is at risk  Identify operational, lifecycle and continuity risks, keep support documentation and recovery arrangements current, and contribute to audit and compliance activities where required.  Use data, monitoring, automation and AI-supported tools to reduce repetitive work, prevent incidents and improve the quality and predictability of application services.”  Seek out colleagues and solutions when work stalls, helping departments move towards a resolution.  Your future colleagues  You will join the Application Services team within Platforms & Infrastructure and report to the Team Lead Application Support & Authorisation Management. You will collaborate internationally on shared applications, operational standards and supplier services across the Netherlands, the United Kingdom, Belgium and Spain  What you will bring  Proven experience improving enterprise application services beyond day-to-day incident handling, using operational insights to strengthen reliability, lifecycle management and service quality.  You have hands-on experience with Microsoft technologies, SQL, Azure, VMware and network infrastructure. Knowledge of and experience with these technologies is essential for this role. Experience influencing application owners, technical teams and suppliers to address recurring issues and deliver structural…