Application Support Engineer*

We are continuously looking for talented Application Support Engineers to join our talent pool and support future projects with our clients. This is a generic and ongoing opportunity aimed at identifying professionals. About Cronos Europa Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation. About the role At Cronos Europa , we continuously collaborate with European Institutions and Agencies on large-scale digital transformation initiatives that support millions of users across Europe. As part of our ongoing growth, we are building a talent pool of Application Support Engineers who are interested in future opportunities within European Institutions. Whether you are an experienced support professional or looking to further develop your expertise in application support, we would be interested in connecting with you. In this role, you will contribute to the support, maintenance, and continuous improvement of business-critical applications used to manage complex European programmes, services, and operations. You will act as a key point of contact between users, business stakeholders, and technical teams, helping to ensure a high level of service quality and user satisfaction. Key Responsibilities Receive, analyse, and manage incidents, service requests, and user inquiries through various support channels. Provide first-line and/or second-line support for business applications and digital platforms. Investigate functional and technical issues, identify root causes, and coordinate solutions with development and infrastructure teams. Monitor application performance and ensure service continuity. Keep users informed on incident status, progress, and resolution. Escalate complex issues when appropriate and follow up until closure. Contribute to the creation and maintenance of knowledge bases, user guides, procedures, and technical documentation. Support user acceptance testing, releases, and system upgrades when required. Deliver training sessions, demonstrations, and knowledge-sharing activities to end users and stakeholders. Collaborate closely with business representatives, project teams, and external service providers. Participate in continuous service improvement initiatives and process optimisation activities. Ensure compliance with IT service management best practices and established support procedures. Your Profile Higher education degree…