Application Support & Services - Coordinator 2

Thank you for your interest in LSU New Orleans. Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin.  The required information is listed below in the job posting.   You must complete all required portions of the application and attach the required documents in order to be considered for employment.   Department Application Support and Training Operations Job Summary Job Description Designs and maintains various agency utilized applications/solutions using the available resources. Analyzes functional requirements and translate them into best fit solutions. Completes projects and frequently transitions between projects and application support. Provides technical support to Louisiana Department of Health (LDH) staff involving agency utilized applications by diagnosing technical problems and identifying appropriate solutions through research. Triages, prioritizes, and fulfills maintenance and support requests submitted through the ticket system. Researches and implements agency utilized applications best practices Develops, produces, distributes, and updates training materials in the form of guides, videos, PowerPoint presentations, etc. to LDH employees and internal Application Support & Training staff. Provides training of agency utilized applications to staff as necessary. Helps train new unit employees. Works with the Coordinator 3 and Unit Supervisor to develop and implement testing plans for new software development. Takes lead in SharePoint site creation, maintenance, and custom development for all LDH users. Other tasks as directed. QUALIFICATIONS REQUIRED: Bachelor’s degree, or Associates degree with 3 years of professional experience, or 6 years of professional experience in lieu of degree Minimum 1 year professional experience working with agency utilized applications or solutions. Minimum 1 year professional experience with content development or application solution development. Excellent analytical skills, effective organizational and time management skills. Ability to work in a team environment Great attention to detail and follow up, and verbal/written communications skills. Ability to communicate technical concepts to technical and non-technical audiences. DESIRED: Advanced degree. Minimum 2 years professional experience working with agency utilized applications or solutions. Minimum 2 years professional experience with content development or application solution development. Minimum 2 years of experience in managing projects, assignments and competing priorities. MOUS, ACE, MCT or other relevant industry certifications. SALARY: 55-65k Required Attachments Please upload the following documents in the Resume/Cover Letter section.  Detailed resume listing relevant qualifications and experience; Cover Letter indicating why you are a good fit for the position and LSU New Orleans; Names…