Area Manager

ABOUT COMPANY Blitz enables Same-Day Delivery for eCommerce brands to provide the best on-time delivery experiences to their customers. Blitz aims to simplify scalability and unlock the growth of new-age eCommerce brands by making Same-Day Delivery more convenient, reliable, and affordable. Same-Day Delivery helps brands convert browsers into buyers, gain a competitive advantage, and reduce working capital challenges. Blitz currently works with enterprise brands across categories including Fashion, Beauty & Personal Care, and Healthcare, helping them achieve a 30%–40% increase in website conversions and 2x improvement in retention through a best-in-class delivery experience. KEY RESPONSIBILITIES Own end-to-end operations across multiple Quick Commerce dark stores, ensuring operational excellence and consistent service levels. Drive key operational metrics including SLA, OTIF, OPH, order fulfilment, productivity, and rider availability . Lead and manage Store Managers, Team Leaders, and operations teams to build a culture of accountability and high performance. Plan manpower and rider requirements based on order volumes, demand patterns, peak hours, and operational requirements. Monitor planned vs. actual rider supply, absenteeism, utilisation, and productivity , and take corrective actions to bridge gaps. Analyse operational data and dashboards to identify trends, gaps, and Root Cause Analysis (RCA), and drive corrective actions. Own key cost and efficiency metrics including CPO, pendency, cancellations, manpower productivity, and operational losses . Ensure smooth operations during peak demand periods, festivals, rain, unexpected volume spikes, and other operational disruptions. Identify operational inefficiencies and implement process improvements to improve productivity, service levels, and customer experience. Drive Kaizen and continuous improvement initiatives across dark stores and standardise best practices across the network. Build effective monitoring mechanisms and review operational performance regularly to ensure adherence to business targets. Work closely with cross-functional teams including Supply, Central Operations, HR, Finance, and other stakeholders to resolve operational challenges. Ensure adherence to standard operating processes, operational controls, and safety guidelines across all dark stores. Actively identify opportunities to improve rider utilisation, manpower efficiency, order fulfilment, and overall cost efficiency. BASIC QUALIFICATIONS Graduation degree from an accredited university with 2–4 years of relevant experience in Quick Commerce, E-commerce, Last-Mile Logistics, or Operations . Prior experience managing multiple dark stores, hubs, or operational locations will be preferred. Strong understanding of Quick Commerce operations, order fulfilment, rider operations, and last-mile delivery. Strong analytical and problem-solving skills with the ability to interpret operational data and…