Area Manager

Role Overview: Responsible for the end-to-end performance of multiple Supertails clinics within an assignedzone, driving revenue, profitability, operational excellence, clinical quality, customer experience and people performance. Key Responsibilities: * Own zone-level revenue, P&L, productivity and operational KPIs across multiple clinics. * Lead and coach Centre Managers and clinic leadership teams, driving accountability andperformance. * Ensure consistent adherence to SOPs, clinical protocols, safety, hygiene and compliancestandards. * Conduct regular clinic reviews and audits; identify gaps and drive corrective actions. * Partner with Clinical, HR, Finance, Marketing, CX, Supply Chain and Infrastructure teams toachieve business objectives. * Drive customer experience, NPS/CSAT, repeat visits and complaint resolution. * Analyse clinic performance, identify growth opportunities and implement initiatives toimprove footfall, conversion and revenue. * Oversee workforce planning, hiring, training, productivity and employee engagement inpartnership with HR. * Monitor inventory, equipment, facility readiness and vendor performance. * Prepare and present weekly/monthly zone performance dashboards and action plans toleadership. Key KPIs: Revenue & P&L Clinic Productivity Patient Footfall Customer Experience/NPS Repeat Visits Staff Productivity & Attrition Audit & Compliance | Inventory/Wastage