Assistant Customer Experience Manager

Looking for a company that treats associates with respect, understanding, and appreciation? Looking for a company that is passionate about teamwork and the growth of it's associates and communities? That's WEIS! Location Address: 630 Baltimore Boulevard Job Description: ESSENTIAL DUTIES AND RESPONSIBILITIES The Assistant Customer Experience Manager is responsible for the functions below, in addition to other duties as assigned: Promotes excellent customer relations by instilling positive customer focused behavior with associates. Smiles and greets customers, answers customer questions and helps resolve customer concerns promptly in a polite and professional manner. Focuses on continuous improvement in all areas of the department and makes changes to ensure progress. Assists Customer Experience Manager in overseeing all aspects of front-end operations. Performs duties of the Customer Experience Manager in their absence. In the absence of store management, may assume complete responsibility for total store operations. Enforces cash handling control and security measures to identify and prevent losses.  Follows and enforces all company policies/procedures related to Front End operations.  Adheres to all company and state laws and regulations related to Anti-Money Laundering Compliance, tobacco and alcohol sales, lottery, price accuracy, WIC, etc.  Oversees bookkeeping procedures. Assists Customer Experience Associates with getting change, checking prices, voids, refunds, etc. Conducts unannounced audits on cashiers. Assists store management in onboarding customer experience associates. Trains to provide a fast, friendly, accurate and efficient checkout experience for customers. Implements and communicates new programs and procedures to associates. Recognizes and rewards associate performance. Participates in associate annual performance reviews. Utilizes the Learning Management System (LMS) for current and new associates. Utilizes the auto-scheduler system to update Front End associate availabilities, headcounts, and schedules to meet weekly business demands while achieving budgeted labor rates and sales per labor hour goals. Controls supply costs while ensuring adequate inventory levels to meet business demands (e.g., paper and plastic bags, etc.). Directs the flow of customers through the Front End.  Makes sure there are sufficient checkouts open to properly and efficiently service customers, keeping wait time to a minimum.  Monitors breaks and lunches so customer service is not interrupted. Oversees lot attendant service to assist customers with shopping carts and loading groceries into vehicles.  Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging merchandise efficiently and placing merchandise in customer’s cart. Assist customer service with answering phone calls with a polite and positive attitude. Uses intercom for necessary announcements or pages. …