Assistant General Manager (Technical Operations)

Assistant General Manager (Technical Operations) We are looking for a hands-on and experienced Assistant GM (Technical Operations) for a well-established marine product & services company. The AGM (Technical Operations) will lead the company's after-sales service and technical operations. This role will focus on engine troubleshooting, repair quality, and technical team leadership, ensuring high service standards and customer satisfaction. The successful candidate must have a strong engineering background, be technically hands-on, and possess strong working knowledge of 4-stroke marine engines, power generators, and marine auxiliary machinery/equipment. Key Responsibilities Technical Leadership & After-Sales Operations Lead and manage the after-sales service team, including engineers and technicians Oversee troubleshooting, repair, overhaul, and maintenance of 4-stroke marine engines, generators, and auxiliary equipment Act as the technical escalation point for complex or critical issues Ensure high standards of workmanship, safety, and service quality Workshop & Field Service Management Oversee workshop operations and field service deployment Ensure timely turnaround for repairs and service jobs Support engineers on-site where required for major breakdowns or overhauls Customer Support & Service Excellence Work closely with customers to resolve technical issues and ensure satisfaction Handle escalations professionally, including urgent vessel-down situations Provide technical advice and recommendations to customers Spare Parts & Service Coordination Work closely with the spares team to ensure parts availability for service jobs Support identification of required parts for overhaul and maintenance work Ensure alignment between service jobs and parts consumption P&L Accountability Own the P&L of the Technical & After-Sales division, including service revenue, labour costs, parts margins, and overhead management Set and monitor divisional KPIs including revenue targets, gross margin, job turnaround time, and service utilisation rates Prepare and manage annual budgets for the technical division, track actuals vs. budget and report variances to senior management Identify opportunities to grow service revenue — including new service contracts, preventive maintenance programmes, and value-added after-sales offerings Drive cost efficiency across workshop operations, field service deployment, and parts usage without compromising quality People Leadership & Team Development Lead, coach, and develop a team of service engineers and technicians Build a strong hands-on and accountable team culture Support recruitment and retention of technical staff Principal & Stakeholder Management Liaise with principals (e.g. engine makers) on technical matters, warranty, and support Coordinate with overseas engineers (including China-based teams if applicable) Requirements Degree / Diploma in Marine…