Assistant HVAC Coordinator

Midwest Applied Solutions is a premier independent HVAC Equipment and Solutions provider in Illinois. Our sales territory includes Chicagoland and Central Illinois. We have 54 employees and represent over 30 equipment manufacturers, offering innovative systems with a flexibility of equipment and solutions to best match each application. We work with industry professionals and end users from the conceptual stage of projects to provide energy efficient, value‐added solutions to their complex problems. Our overall mission is simple: we want to create value and make a difference every day in our journey to be the best HVAC sales and service organization in the Midwest. We believe we can succeed in that mission by being the BEST provider for our clients, the BEST partner for manufacturers, and the BEST company for our employees. Position: Assistant HVAC Coordinator Reports to: Service Manager Location: Hillside FLSA Status: Non-Exempt The Opportunity We are seeking a strong Service Coordinator/Dispatcher responsible for coordinating, controlling and directing activities of the service department and technicians. Must be detail and customer service oriented and have excellent organizational skills. Position requires a high level of correspondence with customers, technicians, supervisors and the field. Must be able to work well with others in a fast-paced & high-volume environment. Responsibilities Coordinates service resources as related to service operations. Schedule personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability Generates Work Order Documents, dispatches technicians and notifies customers Responsible for customer interaction Coordinates operations interaction with the Parts Department and Acquisition, as necessary Reviews project paperwork, complete calls, forwards project paperwork to Project Administrators Maintains customer satisfaction by investigating concerns, routing them to the assigned staff and responding to special requests Logs service start-up and service work requirements in job tracking system Responsible for generating and printing various assigned reports Ability to work regularly and dependably. Ability to function in a team environment. Demonstrate ability to maintain a pleasant and cooperative temperament with internal and external customers. Other duties as assigned. The Required Profile Associate's degree in business or related field and 1 year working in a call center environment experience; or 3 years combination of education or experience Strong PC skills in Microsoft Word, Excel, PowerPoint, and Outlook. HVAC, Mechanical Contracting, Engineering or Construction industry experience a plus Other Skills & Abilities Language Skills Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write correspondence. Ability to effectively present information in one-on-one and…