Assistant Manager

Apply Description We are seeking a highly motivated and experienced individual to join our team as an Assistant Manager. As an Assistant Manager, you will play a crucial role in supporting the overall operations and management of our car wash facility. You will assist the Site Manager in overseeing daily operations, ensuring excellent customer service, and maintaining a smooth workflow. Responsibilities: Operational Support: - Assist the Site Manager in overseeing the day-to-day operations of the car wash facility. - Implement and enforce company policies and procedures to ensure efficient operations. - Monitor and maintain inventory levels of chemicals, equipment, and other necessary items. - Conduct regular inspections to ensure cleanliness, organization, and adherence to quality standards. - Assist in scheduling and coordinating shifts, ensuring adequate staffing levels. Customer Service: - Provide exceptional customer service by addressing customer inquiries and concerns promptly and professionally. - Assist management to resolve customer issues and complaints in a timely and satisfactory manner. - Assist in training and guide staff members on delivering excellent customer service. - Foster a customer-centric culture among the team to enhance customer satisfaction and loyalty. Staff Supervision and Training: - Assist in training new team members. - Provide ongoing coaching, guidance, and performance feedback to the crew members. - Partnering with Site Manager on employee performance and productivity. - Foster a positive and collaborative work environment, promoting teamwork and employee morale. Safety and Compliance: - Ensure employee compliance with all safety regulations and company policies while on duty. - Conduct regular safety inspections and implement corrective measures as needed. - Assist in training staff on safety protocols and procedures. - Maintain accurate records of incidents, accidents, and safety-related activities. Administrative Tasks: - Assist in maintaining accurate and up-to-date records, including sales reports, employee schedules, and customer data. - Assist in budgeting and monitoring expenses to ensure financial targets are met. - Assist in the customer claims process, including documentation, de-escalation, and approval/denial. Other duties as assigned Requirements - High school diploma or equivalent - Previous experience in a supervisory or assistant manager role, preferably in the car wash or service industry. - Strong leadership and management skills, with the ability to motivate and inspire a team. - Excellent communication and interpersonal skills. - Strong problem-solving and decision-making abilities. - Proficient in using computer systems and software for administrative tasks. - Ability to work flexible hours, including weekends and holidays. - Must be able to walk, stand, bend, stoop, twist, etc. For extended periods of time and perform activities…