Assistant Manager, Cloud Platform (Azure)

Purpose Lead and manage Cloud (Azure) Operation team to support Our company Group and BU to achieve business targets and goals; To build a deep understanding of key business areas around the region to plan, develop and implement) infrastructure solutions that will deliver corporate and service specific objectives and meet the strategic priorities of the BU; Develop, and maintain infrastructure automation solutions using Ansible/ Terraform/ Power Platform to support cloud operation; Become a domain area expert in Cloud management. Key accountabilities Evaluate, respond to, and resolve service issues, design tools and automation to prevent problem recurrence; Assist all support teams and services with cloud (AZURE) questions, systems settings, problem resolution; Provide support to manage security-related settings of cloud (AZURE) environment; Work with CCOE, developers, security team and other project teams to create and maintain the cloud (AZURE) infrastructure; Participate to create and maintain automated monitoring and reporting of cloud (AZURE) infrastructure health, performance and cost control; Manage the monitoring, updating, optimization, redundancy, stability of cloud (AZURE) systems; Implement Infrastructure as Code to improve accuracy and efficiency of cloud (AZURE) operations; Participate in any cloud (AZURE) projects deemed necessary by the organization; Ensure the team follow the Standard Operating Procedure (SOP) in day-to-day operations; Lead the cloud (AZURE) operation team to provide day-to-day support of Our company Group & BU and 7x24 hours support for business systems and ensure the shared service provided meet defined SLA; Manage implementation of cloud program by coordinating all project management activities; Establishing strong relations and partnerships with major vendors and system integrators to work with them in maximizing Our company investment in new technology. Key performance indicators Service Level Management Management of ongoing cloud (Azure) services in accordance with service targets, and management of incidents; Assist cloud (Azure) related projects and support existing Business Units in accordance to project plans and budget; Compliance to IT Risk & Security policies, ensuring that cloud (AZURE) services comply with security requirements; Assist to support the delivery of cloud (Azure) architecture and solutions in all Our company markets to improve efficiency, standardization and adoption across countries; Support to rollout cloud projects in all Our company markets. and committed to delivering an excellent IT service. External & internal contacts Our company Group & TIM ITSS teams Our company Group Cloud CoE teams Our company Group Compliance/Risk/IRM/Legal Our company IT Infrastructure team other country BUs Internal and external audit External Vendors and/or Service Providers Qualifications / experience Degree holder in Computer Science /…