Assistant Manager, Infrastructure Architecture & Delivery

About FWD Group FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com For more information about FWD Hong Kong, please visit www.fwd.com.hk/ Summary This role is responsible for delivering, operating, and improving enterprise infrastructure and cloud platforms. It covers Azure monitoring and observability, cloud connectivity, hybrid identity, platform support, and automation. The role works with Enterprise Architecture, IT Security & Assurance, Application, IT Operations, managed-service providers, and vendors to deliver secure, reliable, scalable, and supportable services.   The Job Manage assigned infrastructure work from requirement analysis and design through implementation, testing, production handover, and review. Deliver Azure infrastructure, connectivity, monitoring, identity, and platform requirements for business and application projects. Operate and improve Azure Managed Grafana, Azure Monitor, Log Analytics, Application Insights, dashboards, alerts, reports, and monitoring integrations. Manage Azure connectivity components, including VNets, subnets, route tables, Private Endpoints, Private DNS Zones, and firewall dependencies. Support Azure PaaS services, Microsoft Power Platform, Microsoft Fabric, hybrid identity, and certificate lifecycle management. Provide L2/L3 support, investigate incidents, perform root-cause analysis, and coordinate resolution with internal teams, Microsoft, service providers, and vendors. Prepare implementation plans, change requests, risk assessments, test procedures, rollback plans, SOPs, runbooks, diagrams, and handover documents. Use Infrastructure as Code, scripting, Git-based configuration management, reusable templates, and automation to improve consistency, control, and efficiency. Manage vendor deliverables, technical proposals, quotations, service quality, risks, dependencies, and progress reporting. Support service governance, security reviews, production-readiness checks, operational acceptance, and continuous improvement.   The Person At least five years of hands-on experience in infrastructure or cloud engineering, preferably in a regulated enterprise environment. Strong knowledge of Microsoft Azure infrastructure, networking, identity, role-based access control, and PaaS services. Practical experience with Azure Managed Grafana, Azure Monitor, Log Analytics, Application Insights, KQL, dashboards,…