Assistant Manager - Voice and Accent Training

Job Title: Assistant Manager Voice and Accent Training Campaign: Insurance Location: Iloilo Work Setup: Onsite Salary Range: 37,000 - 50,000 Job Summary: We are seeking a highly skilled Assistant Manager Voice and Accent Training to enhance the communication proficiency of our customer service representatives. The ideal candidate will have a strong background in voice and accent coaching , language training , and business communication to ensure high-quality interactions with clients. This role will focus on training, mentoring, and continuous improvement initiatives to optimize agent performance. Key Responsibilities: Conduct Voice and Accent Training , Business Communication (BQ) support , and Pre-Process Training for new hires and existing employees. Develop and implement training modules focusing on accent neutralization, pronunciation, intonation, and grammar to enhance communication effectiveness. Assess trainees communication skills and provide individualized coaching to bridge gaps. Collaborate with operations, quality, and training teams to identify communication improvement areas and develop tailored interventions. Monitor and evaluate the effectiveness of training programs and provide feedback to stakeholders. Keep abreast of industry trends, best practices, and new methodologies in voice and accent training . Support training needs analysis and recommend improvements based on performance data and feedback. Provide mentoring and coaching sessions to enhance employees' soft skills and confidence in handling customer interactions. Qualifications: Minimum of 2 years of experience in training, preferably in Voice and Accent or Language Training. Strong knowledge of phonetics, pronunciation, grammar, and intonation patterns relevant to international customer service. Prior experience in conducting business communication training is an advantage. Excellent verbal and written English communication skills . Ability to assess and develop training strategies to improve language proficiency. Strong interpersonal skills with the ability to coach, mentor, and engage trainees effectively. Experience in the insurance industry or BPO setting is a plus. Willing to work onsite in Iloilo. Qualified Candidates should send CV to deborah@gratitudeindia.com